SMS is a leading integrated facilities management company in India, offering a wide range of services designed to optimize facility operations and enhance business performance. SMS IFS offers a wide range of integrated facilities management solutions, including Soft Services, Technical & Managed Services and Sustainability Consulting. Our holistic approach ensures that every aspect of your facility is managed with precision and care. We leverage cutting-edge digital solutions to enhance our service delivery. Our digital backbone enables us to streamline operations, improve efficiency, and provide real-time insights to our clients. With our pan-India presence and professional expertise, we are uniquely positioned to meet the diverse needs of businesses across the country. Choose SMS IFS for a partner that combines nationwide reach with local expertise, technological innovation with personalized service, and operational excellence with sustainable practices. Let us help you transform your facility management experience and drive your business forward.
Company profileRoles & Responsibilities:
Leadership & Growth: Provide strategic direction across accounts, leading
profitable growth through both new and existing client relationships.
Innovation & Development: Drive innovative practices in both technical and soft
services, identifying opportunities for organic growth and new business ventures.
Client Retention: Proactively build and maintain strong, long-lasting client
relationships to ensure client satisfaction and retention.
Team Management: Lead the operations team to fulfill contractual requirements,
fostering a culture of continuous improvement and idea generation for enhanced
service delivery.
Strategic Planning: Develop and implement a robust strategic plan for each site
within your area of responsibility.
Operational Efficiency: Ensure an efficient operating model to minimize costs while
maintaining high standards of service.
Support & Guidance: Provide clear guidance and set objectives for service teams
responsible for delivering on-site services.
Operational Excellence: Focus on customer retention, standard process
implementation, gathering client feedback, and introducing innovative ideas.
Facility & Quality Enhancement: Enhance facility standards and workforce quality.
Vendor & Contract Management: Maintain cordial relationships with clients and
vendors, oversee contract renewals, negotiations, and ensure smooth operations in
compliance with government and statutory authorities.
Sales Collaboration: Coordinate with the sales team for site surveys and business
development.
Maintenance Programs: Guide the team in implementing routine, preventive, and
predictive maintenance programs, including finalizing logbooks and checklists for all
building services.
Financial Oversight: Engage in innovation, planning, development, cost-saving
measures, and budgeting.
The Ideal Candidate:
Experience: Significant experience in a senior management role within the Facility
Management (FM) industry.
Educational Background: Degree or background in Facilities or Engineering.
Industry Knowledge: Proven expertise in managing high-profile facilities and large
teams, with a track record of achieving significant targets.
Multi-Service Line Exposure: Demonstrated success within a multi-service line FM
environment.
Relationship Management: Exceptional skills in managing client relationships at
various levels.
Key Skills Required:
Business Operations
Client Relationship Management
Team Management
Business Management
P&L and SLA Management
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