Zon CollabHub is a network of coworking spaces and shared office spaces located in Mumbai and Thane. They offer a variety of workspace solutions, including open seating, private cabins, and meeting rooms, designed to foster collaboration and productivity. Zon CollabHub caters to diverse needs, from freelancers and startups to established enterprises.
Company profileJob Description
This role will be responsible for overseeing Soft Services at the assigned loaction including housekeeping,Security, vendor management, and overall facility operations.
Key Responsibilities:
Establish and maintain appropriate customer service procedures and standards, interfacing with customers to resolve issues effectively
Evaluate support services, identify needs, anticipate challenges, and develop corrective action plans proactively
Coordinate building security services, regular maintenance, and repair activities.
Assist in preparing MIS reports for sites, as well as managing shifts for Supervisors and Housekeeping teams
Oversee office services required to support departmental operations efficiently
Assist in implementing efficiency standards while maintaining discipline and ensuring high-quality work by all team members
Ensure all client complaints are addressed within the established turnaround time
Maintain agreed manpower strength as per the contract, coordinating with the office to fill any manpower shortages promptly
Maintain adequate stock levels of chemicals required for housekeeping services and ensure availability on-site
Take responsibility for overall safety and security at the site, ensuring compliance with established protocols.
Desired Experience:
Minimum of 2 to 3 years of relevant experience
Willingness to work in shifts as required
Strong communication and interpersonal skills, with the ability to effectively engage with diverse client teams
Familiarity with occupational safety standards and requirements.
Experience:
Soft services, basic knowledge of hard FM services, Vendor Management, Client relationship management, Workspace management, Strong interpersonal skills. Budget and staff management, Proficient in Microsoft word, excel and powerpoint.
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