ISS provides high quality facility services which includes facilities management; cleaning & hygiene services; maintenance and building services; catering; security; landscaping and a wide range of other tailor-made services for customers throughout the Public and Private Sectors. The customer's account is a high-profile global account for ISS and part of the delivery involves dedicated environmental management across the five regions: UK, EMEA, APAC, India, and the Americas. The ISS Group was founded in Copenhagen, Denmark in 1901 and has grown to become one of the world's leading Facility Services companies with presence in over 30 countries. ISS, today, is the world's fourth largest private employer serving thousands of both public and private sector customers. ISS India has been operating since 2005 and has grown to over 40,000 employees. With over 1,000+ clients, managing 180 million square feet of blue- chip facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities, we have a presence in 150+ cities across 21 States. ISS India is today a significant player in the Facility Management & Professional Services industry in India. Know more about ISS on http://www.in.issworld.com/ Role: Business Development Purpose: The incumbent would be responsible for managing sales for assigned region at ISS and would be strategically driving the sales team to achieve the targeted sales revenue and generate new businesses for ISS India. Key Responsibilities: • Acquiring new clients through sales initiatives; mining and converting competitors’ accounts • Responsible for developing existing account for ISS • Building and maintaining healthy business relations with all the clients and ensuring maximum customer satisfaction by achieving delivery and quality norms • Responsible for handling Corporate Accounts for Key clients of ISS Facility Services • Responsible for churning competition accounts while negotiating wise commercial deal resulting into profitable means • Handling client escalations for resolving critical issues and ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels • Communicating the client’s goals and representing the client’s interests to the team • Ensuring the organization's goals and objectives are achieved by means of attracting new accounts and maintaining existing accounts emphasizing on relationship for long term • Identify & implement Systems & Processes aimed at improving Customer Service levels & Standards • Preparation of Presentation and Monthly MIS • Should have knowledge of client mapping, tender processing, and costing • Customer Retention & seeking improvement in procedures and services to create more efficient and cost-effective operations Functional Skills • Good negotiation & presentation skills • Strong in lead management and follow-ups • Strong network in the market Generic Skills: • A demonstrated ability to work independently and make decisions based on existing policy/procedure • Ability to communicate effectively both verbally and by email • Highly organized, detail oriented and accurate • Ability to prioritize work, meet deadlines and targets Why join ISS? At ISS, we offer you a challenging and exciting career in an ambitious working environment characterized by high pace and drive. We have an open culture founded on professionalism at all levels. Career options are endless. We are a global company with opportunities across borders and areas of expertise. Whatever role you hope to play, your next home may be here! Come align with your passions and do the best work of your career, at ISS. ISS is an Affirmative Action and Equal Opportunity Employer that promotes a diverse workplace
Company profileThe ideal candidate should have & plus years of experience in a similar role within the facility management industry, along with strong communication skills.
This role will be responsible for overseeing Soft Services at the assigned site, including housekeeping, vendor management, and overall facility operations. Key Responsibilities: Establish and maintain appropriate customer service procedures and standards, interfacing with customers to resolve issues effectively
Evaluate support services, identify needs, anticipate challenges, and develop corrective action plans proactively
Assist in preparing MIS reports for sites, as well as managing shifts for Supervisors and Housekeeping teams
Oversee office services required to support departmental operations efficiently
Assist in implementing efficiency standards while maintaining discipline and ensuring high-quality work by all team members
Ensure all client complaints are addressed within the established turnaround time
Maintain agreed manpower strength as per the contract, coordinating with the office to fill any manpower shortages promptly
Ensure all housekeeping equipment supplied by ISS is in working condition
Maintain adequate stock levels of chemicals required for housekeeping services and ensure availability on-site
Take responsibility for overall safety and security at the site, ensuring compliance with established protocols.
Desired Experience: Minimum of 7 years of relevant experience
Willingness to work in shifts as required
Strong communication and interpersonal skills, with the ability to effectively engage with diverse client teams
Familiarity with occupational safety standards and requirements.
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