📊KPI & SLA in Facility Management
In Facility Management, two terms are often used to measure performance and client satisfaction: KPI [Key Performance Indicator]Â and SLA [Service Level Agreement].
SLA is the promise - it defines the agreed level of service between the provider and the client. Example: "Cleaning must be completed before 8:00 AM every day."
KPI is the proof - it measur
📊KPI & SLA in Facility Management
In Facility Management, two terms are often used to measure performance and client satisfaction: KPI [Key Performance Indicator] and SLA [Service Level Agreement].
SLA is the promise - it defines the agreed level of service between the provider and the client. Example: "Cleaning must be completed before 8:00 AM every day."
KPI is the proof - it measures how well we are meeting that promise. Example: "95% of cleaning tasks were completed on time this month."
Together, KPIs and SLAs ensure that facilities are managed efficiently, transparently, and in line with client expectations.
A well-designed SLA builds trust.
Accurate KPIs provide insight and continuous improvement.
In the FM world, what gets measured gets managed and that's how we drive quality, sustainability, and customer satisfaction every single day.
Source: LinkedIn Page of Chetan R Patil
There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour.
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